It is difficult to predict when an issue with your fire or burglary system will occur. Our technicians are available 24/7 and can assist you with any emergency. Call us at 800-479-4722 for all your service needs.
Please note overtime rates may apply to after-hours service calls.
There is no simple answer to this question because everyone has a different type of system. Please refer to our manuals section to retrieve user guides. If you are still having difficulties, please call us at 800-479-4PAC (4722).
Putting your system on test is essential when testing or conducting maintenance on your burglary or fire alarm system. Your alarm will sound locally, but the fire or police department will not be dispatched when signals are relayed to the central station.
A password is a unique ID assigned to each account, which every user must know when communicating with the central station. This can typically be found on your call list.
A passcode is a unique ID assigned to each individual user and is generally used to arm and disarm your system.
Your account number or CS code can be found on any invoice. This information is typically located on the right hand side of the document. Commercial customers may also want to contact their managers to access account number information.
You must always have your account number and password available when contacting PAC or the central station. This information guarantees the appropriate users are accessing your system. Please refer to the account number (link to ? below) or password (link to ? below) sections if you do not have access to this information.
When a home security system is connected to a central monitoring station, these are the steps that occur:
Choosing a home security system provider can be confusing. It’s wise to ask a variety of questions to help differentiate the reputable, reliable firm from the “here today, gone tomorrow” company.
Unmonitored systems usually have a combination of loud alarms and flashing lights. This type of system relies on neighbors or passers-by to call the police. The lights and alarms should be installed on the street side of the house where they can be easily seen, but in a position that does not provide easy access.
Motion detectors are not recommended as the primary means of detection because they are activated only after someone breaks in. By themselves, motion sensors do not deter someone from the initial act of breaking and entering. However, other security components, such as surveillance cameras or window sensors, have been shown to deter some burglars from taking that first step to enter your home and harm your property.
Some home security alarm systems include these additional components:
A quality home security alarm system generally includes these basic components:
A quality home security alarm system may decrease the chances that someone breaks into your home. Even if the alarm system does not keep someone from breaking in, it may cause the burglar to be in your home a shorter amount of time.
UL certification has minimal effect on pricing. It is most important to make sure that you compare the various components included in the proposed solution. Elements that are generally considered minimum components for reliable alarm service include:
If these elements are in place in competing systems, the cost of a UL Certified alarm system should be competitive with a similar non-UL Certified system.
At PAC Integrations, the answer is yes. It is important to note that the vast majority of alarm systems in the U.S. are not UL certified. A system that has a certificate complies with published, nationally recognized standards and codes that provide a baseline common understanding of the system and service provided.
A “UL certified alarm system” means that, as a certificate-issuing alarm company, PAC Integrations declares that it only provides services that comply with the established UL standards. It is equivalent to a manufacturer whose products are qualified to bear the UL Mark and whose company name is included in a UL product directory. A UL Certified alarm system is subject to random audits to countercheck compliance.
“UL listed central station” ensures that an alarm monitoring facility has demonstrated the ability to provide service that meets or exceeds the standards outlined by UL. In the case of monitoring stations, UL requirements cover building structure, receiving and monitoring equipment, and staffing, as well as installation and ongoing service. In “UL listed central station” ensures that an alarm monitoring facility has demonstrated the ability to provide service that meets or exceeds the standards outlined by UL. In the case of monitoring stations, UL requirements cover building structure, receiving and monitoring equipment, and staffing, as well as installation and ongoing service. In order to be able to provide standards-compliant service, the building, equipment and staffing requirements must be met at all times. PAC Integrations and its central station partners are UL Listed. order to be able to provide standards-compliant service, the building, equipment and staffing requirements must be met at all times. PAC Integrations and its central station partners are UL Listed.
“UL listed alarm service company” is a common way of saying that a company is authorized to use the UL Listing mark on alarm services that are in compliance with UL’s requirements. For alarm systems, the UL mark is a certificate.
UL’s product safety certification programs require companies to submit product samples for UL testing. When products comply with the applicable requirements, the manufacturer is authorized to use the UL Listing Mark. UL follow-up inspection then confirms that all products used in installed solutions match compliance standards. The company is included in UL’s Product Directories. Only products that bear a UL Listing Mark are considered UL Listed. PAC Integrations only uses UL Listed products in its installations.