Service and Technical Support


When we say, “Your security comes first with us,” it is more than just a motto. It is the heart of all we do at PAC Integrations. Our services include technical support, evaluation, design, installation, training, follow-up and more. We are proud of our reputation for providing unparalleled support.

Call us and our experts will help you integrate the right security solution!

Call Us at 800-479-4PAC(4722) or E-mail Us Directly

Live Remote Technical Assistance

Do you need a quick solution to a technical problem, or perhaps some help programming your security system? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

Call our office at 1-800-479-4722 and a member of our support team will talk with you first to determine if this is the best method of providing support.

How it works

  • Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.
  • Step 2: You are prompted to download a small virus-free plug-in.
  • Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
  • Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Powerful security systems that work for you.
PAC Integrations’ security packages are custom built specifically to your needs. No unnecessary product installs or high pressure sales tactics. Only expert security solutions to ensure the safety of your home, your family and your business.